Job Description

Are you motivated by seeing how your work makes a difference to product delivery and customer outcomes?

Do you enjoy being part of team that collaborates to delivers success?

About our Team

Our Customer Success team strives to deliver high quality assistance to our internal partners to support our customers. We move our customers to product optimization by reducing churn to accelerate the adoption of our products. We work collaboratively in the post sales process with our sales team and customers.

About the Role

As a Sales Support Administrator, you will ensure that our customers are onboarded into our products. Your attention to detail and communication skills will help the team collaborate successfully.

Responsibilities:

• Order orchestration & Fulfillment of Corporate Legal LexisNexis Orders into CRM systems
• Authorizing end user access to subscription product
• Using business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc.
• Assisting Sales with Marketing campaigns based on product sales strategies
• Prepare Order confirmations based on order submission. Attention to detail is essential in this aspect.
• Act as a liaison with other Segments/department on operational matters of mutual importance.
• Interacting with both internal and external stakeholders to assist with troubleshooting product access and/or billing inquiries

Qualifications:

• Minimum of 2-4 years of related experience
• High school diploma: Associate degree preferred
• In-depth knowledge in Microsoft Office suite of products including, but not limited to, MS Word, Excel, PowerPoint, and Outlook
• Familiarity with sales industry software (i.e Salesforce.com) and client relationship management (CRM) systems.
• Knowledge of sales contracts and agreements.
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills, along with strong customer service abilities.
• Strong organizational skills and a proactive problem-solving approach.
• Requires the ability to exercise considerable discretion and independent judgement.
• Adaptability/flexibility

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Working with us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Comprehensive, multi-carrier health plan benefits

- Disability insurance

- Dependent care and commuter spending accounts

- Life and accident insurance

- Retirement benefits (salary investment plan/employer stock purchase plan)

- Modern family benefits, including adoption and surrogacy

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

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