Job Description

About This Role

We’re looking for hospitality professionals to join our Guest Relations Department. 

Reservationists are responsible for providing warm hospitality to guests through email and phone correspondence; making, confirming, and managing reservations; maintaining a general knowledge of all businesses; and completing operational tasks. Reservationists will be the first point of contact for guests and are expected to provide impeccable hospitality.

Reservations & Communication

• Maintains warmth, hospitality, and professionalism in all correspondence with guests.
• Has a strong working knowledge of Sunday Hospitality reservations software and reservation policies.
• Finds creative solutions to elevate guest experiences.
• Helps coordinate large party reservations, private dining requests, or special circumstances with management and front door teams.
• Excellent communication skills with management, team members, and restaurants. 
• Prioritizes a warm, hospitable, and friendly environment for guests and co-workers

Additional Skills and Responsibilities

• Exudes excellence in hospitality both for internal and external guests.
• Excellent time management, organizational skills, and problem-solving skills.
• Proficient in a variety of technology systems, particularly reservations software.
• The ability to define and effectively solve a variety of changing situations under stress; ability to adapt to changing circumstances.
• Passion for exceptional hospitality, food, and beverages.
• Self-driven, results-oriented; ability to thrive in a fast-paced environment.
• Flexible work schedules, including nights, weekends, and holidays.

What We Offer

We offer a competitive wage, alongside a 401(k) retirement plan, PTO, and a full medical, dental, and vision insurance package.

What You Bring

• Minimum of 1+ years’ front of house experience in a high-volume restaurant, Maitre D' experience a plus
• Experience with Resy or similar reservations platform preferred
• A positive attitude and passion for providing exceptional hospitality service
• A strong working knowledge of various reservations software
• Flexible work schedules: the ability to work nights, weekends, and holidays

Sunday Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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