Job Description

Job Title:  

Operations Engineer

Department:  

Engineering

Reports To:  

Manager, Engineering

Location:   

Madison, WI & Wisconsin Dells, WI 

Travel  

Up to 10% annually to customer sites, demo locations, trade shows etc..

Position Summary: The position of the Operations Engineering will be a member of the Engineering Team and responsible for acting as the liaison for the engineering team and collaborating with internal and offshore teams, managing and owning bill of material and record management, and troubleshooting issues related to quality, warranty, aftermarket, and field support. This position will also have forklift testing, troubleshooting, and repair responsibilities at the headquarters and engineering R&D site in Deforest WI.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Partner with sales and manufacturing teams to configure new lift truck orders and ensure proper communication with cross-functional teams to successfully complete customer orders 
• Ensure truck model configurations are set up and reviewed for accuracy and in a timely manner
• Partner with procurement and supply chain departments to complete part substitutions and deviation projects 
• Manage truck BOMs (Bill of Material), engineering change notes, and records management with limited guidance 
• Independently troubleshoot manufacturing issues, not limited to quality, warranty, aftermarket, and field-support 
• Support new R&D site and equipment setup and organization 
• Act as department liaison with onsite and offshore team members

Experience or Education:   

• Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Engineering Mechanics, Engineering Physics, or other technical fields 
• 1+ years of hands-on mechanical or electrical experience, ideally in a manufacturing setting
• 1+ Li-ion battery and charger experience 
• 1+ years with lift trucks or off-highway equipment preferred 
• Foundational awareness of ANSI B56.1 standards
• Experiencing using ERP systems (Plex preferred)
• CAD/3D modeling & drawings (SOLIDWORKS) 

Competencies  

• Demonstrated ability to manage multiple projects through project management and organizational skills, including prioritizing, creating timelines, and ownership within a team environment.
• Demonstrated strong listening and communication skills (i.e. oral and written)
• Demonstrated strong ability to troubleshoot complex problems with demonstrated success is critical 
• Ability to advocate and support change, not limited to processes, resources changes, and work priorities. 
• Ability to work well self-directed given objectives and project goals. Be highly accountable and able to multi-task 
• Entrepreneurial spirit and continuous improvement mindset 
• Positive attitude, track record of learning, willingness to learn 
• High level of mechanical aptitude 
• Familiarity using mechanics tools 
• Willingness to learn quickly and work across all levels of the organization 
• Works well in a small company, flexible, dynamic environment 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

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