Medical Office Coordinator Job at Mastech Digital, San Diego, CA

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  • Mastech Digital
  • San Diego, CA

Job Description

Key Responsibilities:

  • Answer incoming client calls promptly, ensuring minimal calls go to voicemail
  • Provide accurate information about products, testing processes, and billing cycles
  • Maintain professionalism and strong communication in all customer interactions
  • Escalate complex client complaints or requests (e.g., corrected reports) as needed
  • Manage shared Outlook inbox, handling incoming emails and faxes efficiently
  • Collaborate cross-functionally with Patient Services, Sales, MSLs, and Lab teams
  • Assist with administrative tasks: SRP order entry, portal account setups, Salesforce updates, and resulted folder organization
  • Support Client Services Associates and Supervisors with day-to-day tasks
  • Deliver excellent customer service through proactive follow-up and resolution
  • Adhere to HIPAA guidelines and compliance standards (CLIA, CAP)

Experience & Skills:

  • Strong communication and problem-solving skills
  • Ability to handle high call volumes professionally
  • Comfortable navigating systems such as Outlook, Salesforce (SFDC), and other CRM platforms
  • Familiarity with HIPAA and healthcare compliance standards is a plus
  • Detail-oriented and able to multitask effectively

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