Job Description

JOB SUMMARY

The Desktop Support System Administrator plays a crucial role in maintaining, optimizing, and securing IT systems to ensure seamless daily operations for end-users. This position is responsible for troubleshooting hardware, software, and network issues, managing system security, and ensuring compliance with organizational policies. They will configure, monitor, and troubleshoot servers, networks, workstations, and security systems, ensuring optimal performance, reliability, and cybersecurity.

ESSENTIAL JOB FUNCTIONS:

• Provide Tier 1/2 technical support, troubleshooting hardware, software, and network issues for end-users.
• Manage and resolve helpdesk ticket escalations efficiently.
• Support and maintain desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems and enterprise applications.
• Administer Active Directory, managing user accounts, permissions, and access rights.
• Assist with employee onboarding and offboarding, including provisioning and deprovisioning IT resources.
• Educate users on best practices for security, software usage, and IT policies.
• Monitor and maintain IT infrastructure, including servers, networks, and cloud-based services.
• Implement cybersecurity best practices, including patch management, system hardening, and access controls.
• Install, configure, and maintain Windows and Linux servers as well as enterprise applications.
• Manage cloud environments (Azure, AWS) and virtualized platforms (VMware vSphere).
• Administer network infrastructure, including LAN/WAN, VPNs, firewalls, and other networking components.
• Ensure data integrity, backup reliability, and disaster recovery readiness.
• Maintain and troubleshoot enterprise applications, including email, collaboration tools, and cloud services.
• Ensure compliance with IT security policies, regulatory requirements, and industry standards.
• Maintain system documentation, incident reports, and compliance records
• Ability to work under pressure while managing multiple priorities.
• Strong problem-solving skills and attention to detail.
• Availability for weekend system maintenance as needed.
• Punctuality, reliability, and a professional work ethic.

POSITION REQUIREMENTS

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 3+ years of experience in system administration or technical support.
• Strong knowledge of Windows Server, Linux, Active Directory, and Group Policy.
• Experience with networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, firewalls).
• Familiarity with cybersecurity frameworks (NIST, ISO 27001).
• Strong troubleshooting, analytical, and communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Certifications: CompTIA Security+, Microsoft (MCSA/MCP), Linux+, AWS, Azure.
• Experience in DoD environments (RMF, STIGs, DISA compliance).
• Knowledge of IT compliance standards and system hardening best practices.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

1. Must submit to and pass a drug test pursuant to Company Drug-Free Workplace Policy which includes random testing

2. Must have good vision (may be corrected)

3. Must have no known hearing loss (may be corrected)

4. Must be able to stand/walk/sit for prolonged periods of time

5. Must be able to travel

6. Must have stamina to work more than the scheduled workday when needed, including nights and weekends

7. Must be able to pick up, handle, and otherwise work paper

TRAINING:

1. Safety Orientation

2. HAZCOM/Right to Know

3. Annual Drug and Alcohol Awareness

4. Annual Ethics Refresher

5. DOT Job Specific/Procedures/Company Security Objectives

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities required. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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