You Will:

• Troubleshoot complex technical issues: Diagnose and resolve advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.
• Work with external vendors for issues requiring their assistance and support.
• Respond to user inquiries via email, ticketing system, or in-person, providing clear explanations and solutions to technical problems.
• Install, configure, and update software applications on user workstations, including security patches and updates.
• Troubleshoot Okta, Active Directory and other corporate supported accounts.
• Identify and resolve technical issues proactively, contributing to strategies to reduce recurring problems.
• Perform advanced hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
• Identify escalated issues from first and second level support teams.
• Maintain accurate documentation of resolved issues and contributing to the company's knowledge base.
• Perform routine checks on systems to identify potential issues and proactively address them.
• Providing basic technical training to users and other support specialists on new software or hardware support processes

You Bring:

• 6+ years of experience in a helpdesk or desktop support role.
• Associate's degree in computer science, IT, or equivalent experience.
• Strong technical knowledge: In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
• Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
• Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
• Ability to accurately document issues and follow established procedures.

Preferred Skills:

• Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
• CompTIA A+ or equivalent IT certification preferred.

This role will be on-site in our Newark, CA Headquarters.

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