Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

The main job function of the Meeting & Event Manager (MEM) is to ensure that all events run as planned. The MEM will focus on planning group events that have been turned over by the Sales team but will also be asked to plan select catering events as deemed necessary by the Director of Meetings and Events (DOME).

The MEM shall strive to always provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

• Responsible for all aspects of Event Planning.
• Develop and maintain interdepartmental relationships.
• Review signed turnovers and contracts and ensure information is correctly blocked/reserved in Delphi.
• Understand the intent of a client’s meeting/event, and partner with client to achieve this goal.
• Identify any upsell opportunities and offer client additional experiences/locations as appropriate.
• Create Banquet Event Orders (BEOs) with appropriate details. These details include, but are not limited to:
  • Time
  • Location
  • Guest Expected
  • Guest Guarantee
  • Guest Set
  • Food Offerings
  • Food Timing
  • Bar Offering
  • Allergy Restrictions
  • Pricing
  • On-Site Client Name and Contact Information
• Assign appropriate meeting rooms based on the needs of clients.
• Review Contract and ensure appropriate deadlines/concessions are followed. These include but are not limited to:
  • Deposit Schedule
  • Attrition Requirements
  • Applicable F+B discounts
  • Applicable waived/discounted Room Rental
  • Waived/discounted Server/Bartender/Setup fees
  • Room Blocks
    • Communicate with Group Rooms Coordinator as necessary.
    • Provide client reminder prior to releasing any unreserved rooms.
  • Inform clients if they are at any point in attrition. Provide alternative means to achieve contracted F+B minimums, explore room upgrades as applicable.
• Provide client with most up to date Estimate after all details are provided.
  • Catering Sales Manager (s) will have provided the client with an estimate prior to contracting.
  • CEM will be required to provide 2 nd estimate once BEOs have been completed to ensure client is aware of expected cost.
• Provide client with diagrams as necessary. Diagrams are not required for all events, unless requested by the client.
• Coordinate and communicate with additional departments to execute event.
  • Golf
  • Loma da Vida
  • Outlets
  • Banquets
  • Rooms
  • Housekeeping
• Establish rapport with meeting planners while promoting hotel facilities and services.
• Conduct event planning site visits.
• Plan and conduct pre & post-convention meetings with clients and applicable departments upon client request.
• Broaden productive client base and increase awareness of hotel.
• Maintain up to date and knowledgeable of the Resort’s activities to keep clients informed.
• Keep abreast of market trends, competitor's activities and guest/client feedback.
• Respond in a timely manner to client requests and respond in-kind.
  • Client email request requires an email response.
  • Client phone call request requires a phone call response.
• Attend, participate and/or lead pre-convention meetings as deemed necessary or directed by the DOME.
• Greet client upon day of event to ensure all aspects are in line with the planning timeline.
• Understand room types, rate and codes.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Ensure active and accurate email is on file for Revinate Guest Satisfaction Survey to be sent after the conclusion of the meeting/event.
• Access all functions of computer.
• Document all guest requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest satisfaction.
• Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
• Adhere to internal deadlines regarding guarantees, menu changes, discounts, etc.

• High school diploma required.
• College degree preferred.
• Minimum 3 year’s experience as an Event Manager in a Resort/Hotel setting is preferred
• CMP Certification preferred.
• 2 year’s experience planning social events preferred. (Weddings, Birthday Parties, Retirement Celebrations, Engagement Parties, etc.)

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