Job Description

A bout Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

MINIMUM REQUIREMENTS: 
EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:

• Bachelor’s degree in Special Education, Rehabilitation Services, Human Services, or related field (Master’s preferred).
• Minimum of 5 years of progressively responsible leadership experience in developmental disabilities services.
• Demonstrated experience managing and growing fee-for-service programs is required.
• Strong financial acumen and experience balancing mission delivery with cost recovery.

• Experience supervising teams and managing multi-site operations

SUPERVISOR QUALIFICATIONS / SKILLS:

• Knowledge of DODD, CARF, and Medicaid waiver compliance requirements.
• Strong leadership, communication, and problem-solving skills.
• Entrepreneurial mindset with a commitment to innovation and sustainability.
• Proficiency in Microsoft Office and familiarity with case management systems (e.g., Brittco, CaseWorthy).
• Commitment to person-centered values, equity, and community inclusion

ESSENTIAL DUTIES:
Program Leadership & Oversight

• Lead the expansion of existing services and development of new offerings for individuals with intellectual and developmental disabilities across Cincinnati, Northern Kentucky, and Southeast Indiana. Bring an entrepreneurial spirit and a deep passion for designing and delivering high-quality, high-impact interventions that support independence, dignity, and community participation.
• Oversee the design, delivery, and financial performance of all fee-for-service developmental services. Ensure programs are competitive, market-responsive, and aligned with organizational sustainability goals.
• Ensure service excellence and compliance with Medicaid, DODD, CARF, and local licensing agencies.
• Supervise a team of program managers, coordinators, and direct support professionals.
• Develop and monitor annual program goals, budgets, and performance outcomes.

Strategic Planning & Innovation

• Implement new service models that support community integration and independence.
• Develop and execute plans to phase out outdated models (e.g., 14(c)) in favor of competitive integrated employment.
• Collaborate with the leadership team to align developmental services with agency-wide priorities and funding opportunities.

Partnership & Relationship Management

• Cultivate strong, collaborative relationships with families and caregivers to ensure services are responsive to the unique needs, preferences, and goals of individuals supported.
• Serve as a trusted liaison and point of contact for family engagement, regular communication, and conflict resolution.
• Develop and maintain partnerships with funders, schools, advocacy organizations, referral sources, and provider networks.
• Represent OVGI at community meetings, coalitions, and stakeholder events to strengthen visibility and alignment with community needs.

• Foster an inclusive and responsive service culture that values family voice and community connection.

Talent Development & Management

• Lead, mentor, and support a diverse team of managers, supervisors, and direct support professionals.
• Foster a culture of continuous learning, accountability, and service excellence.
• Develop staff development plans and training pathways aligned with compliance requirements and program innovation.
• Promote staff retention through recognition, career advancement opportunities, and regular performance feedback.
• Champion inclusive leadership practices that empower employees and build high-functioning teams.

Staff Development & Compliance

• Ensure staff are trained in best practices, person-centered thinking, and safety protocols.
• Monitor compliance with incident reporting, staff credentialing, and participant documentation.
• Lead continuous quality improvement and prepare for audits, reviews, and accreditation visits.

Data & Reporting

• Analyze program performance, enrollment trends, fee-for-service revenue, and service utilization.
• Use data to inform decision-making and communicate program impact.
• Prepare reports for internal leadership, funders, and regulatory bodies.

WORK HOURS & BENEFITS

• Primarily on-site leadership role with regular travel to service locations.
• Occasional evenings or weekends for events, audits, or family engagement.
• Requires ability to conduct site walk-throughs and participate in team activities.

To Apply: 

Please complete application and attach resume with detailed work experience. 
Incomplete applications will not be considered for the position.

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