Customer Success Lead Job at KP Recruiting Group, Sunnyvale, CA

NTJRemxUWHhwc09kamJIa3dwcEJsaUJYUEE9PQ==
  • KP Recruiting Group
  • Sunnyvale, CA

Job Description

KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the world’s leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements across the United States. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity!

**This is a full time permanent role**

**Our client is an early stage startup specializing in the construction industry. It's a great opportunity to get in on the ground floor at this rapid growth company**

The Role:

Our client is looking for a results-driven individual to build Customer Success. You will play an instrumental role in developing our customer success function, including onboarding, renewals and upsell, and customer support. You will work directly with our leadership team and report to our CEO.

Job Duties:

  • Onboarding and Training: Lead onboarding for new customers, providing training and support to ensure seamless adoption of our service
  • Customer Relationships: Turn users into champions and advocates by developing strong relationships and serving as a trusted advisor
  • Strategy: Lead development and implementation of post-sales strategy and playbook tailored to our customers and industry
  • Product Knowledge: Build an in-depth understanding of our offerings to effectively guide customers on how to leverage us to meet their specific goals through conducting live meetings/webinars and contributing to our knowledge base
  • Retention and Renewals: Own renewal process to meet KPIs
  • Account Growth: Identify opportunities for upselling and cross-selling our products and services to existing customers, contributing to revenue growth
  • Customer Feedback: Collect and analyze customer feedback to identify trends, issues, and opportunities for improvement
  • Collaboration: Collaborate closely with sales, product, and engineering teams to ensure continued growth towards solving customer’s most pressing needs

Qualifications:

  • 3 -​ 8 years of experience in customer success or other customer-​facing post-​sales roles

  • Experience as early customer success hire that helped build the CS/​CX function

  • Experience in construction,​ construction tech,​ or working with smb to mid-​market customers

  • Rapid promotions within a customer success team

  • Strong undergraduate degree

Company Benefits:

Medical/Dental/Vision/Prescription

Generous Vacation Policy

401k with Roth option & 8% Company Match

Profit Sharing

Annual Bonus Potential

9 Paid Holidays (8 Static and 1 Floating)

Tuition Reimbursement Program

Employee Assistance Program

Company Paid Life Insurance

Short- & Long-Term Disability

Annual Merit Raises

Opportunities for Internal Mobility

Professional Development Opportunities

Earn More with our Employee Referral Program

Company Discounts on products, goods, services, electronics, automotive, travel & more!

Opportunities for Community Engagement

Job Tags

Holiday work, Permanent employment, Full time, Temporary work,

Similar Jobs

Blueground

Bluehouse Warehouse Picker - NYC Job at Blueground

 ...our daily logistics and inventory needs for Blueground in New York, NY . This is a hands-on operational role responsible for early morning picking, van stocking, stock room restocking, and occasional kit assembly. You will play a key role in ensuring that our field... 

PSI Services

Proposal Writer Job at PSI Services

**Description****Title:** Proposal Writer**Location:** US Remote**Compensation:** $80-$85K + Bonus Plan**_About PSI_**_We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers... 

CEQUENS

Junior Accounts Payable Accountant Job at CEQUENS

 ...The Junior Accounts Payable Specialist at CEQUENS is responsible for managing and processing all invoices received for payment and for...  ...s degree in Finance, Accounting, or a related field. Experience ~0-2 years of accounts payable or general accounting experience... 

AdeIphi MedicaI Staffing

Licensed Practical Nurse (LPN) #82099 Job at AdeIphi MedicaI Staffing

 ...to provide substitute nursing support services for students in Ridgefield, New Jersey. The LPN will assist in maintaining student health, provide care under the direction of school health professionals, and ensure safe school environments. Job Quick Facts: ID: BD... 

Adecco US, Inc.

Entry-Level Production Workers - Goodyear, AZ Job at Adecco US, Inc.

**Now hiring for Full-Time, Part Time, and Flex schedules. Find the right fit for your lifestyle!****Full-Time Associates will receive...  ...temperature-controlled environment**Requirements:**+ No previous experience required - training provided+ Ability to lift up to 50 lbs....