Job Description

The ideal candidate will be a hands-on team member who actively enhances service quality by training and supporting staff in delivering outstanding guest experiences, with a focus on beer, wine, spirits, and bar operations. They will work directly with the team to improve skills and ensure exceptional service.

Responsibilities:

• Lead and participate in training sessions for restaurant staff, teaching service standards, hospitality practices, guest engagement, and specialized bar skills.
• Identify skill gaps through regular observation and provide hands-on coaching to improve staff proficiency in beverage knowledge and bar operations.
• Actively support and guide servers, bartenders, hosts, and support staff during shifts, fostering a collaborative and high-energy team environment.
• Engage with guests to address concerns, ensure satisfaction, and model exceptional service for the team to emulate.
• Monitor training outcomes and service quality, sharing feedback and practical suggestions with management to drive improvements.

Qualifications:

• Associate’s degree in hospitality or equivalent relevant experience.
• At least 2 years of experience in restaurant or bar operations, with a focus on training or mentoring team members.
• Demonstrated ability to teach and apply knowledge of beer, wine, spirits, and bar operations in a fast-paced setting.
• Strong communication and interpersonal skills, with a knack for motivating and working closely with team members.

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