Job Description

Responsibilities

• Consult with senior business owners to understand business strategy and needs
• Work as an individual contributor or lead others on specific process improvement or measurement projects
• Educate and coach others in business process management methods
• Prepare and present recommendations and status of initiatives to executive management
• Gather process performance data
• Conduct quantitative and qualitative analysis
• Identify opportunities for process improvement or organizational/job design
• Design future state processes gaining input and buy-in from multiple stakeholders
• Develop BPMN 2.0 process models in process modeling software
• Create charts, diagrams, and impactful deliverable documents using PowerPoint, Excel, Visio or Word
• Conduct work observations; measure work activities; set productivity standards
• Facilitate group working sessions
• Administer process change governance
• Establish, measure and report key performance indicators
• Plan and manage project tasks, risks, and timelines
• Documents processes, policies, procedures and other key executive documentation

Qualifications

• Lean / process certification or Process Banking experience(very strong equivalent experience may be considered)
• Experience training and directly using lean and/or agile management methods for knowledge/service industries
• Prior success in leading process redesign efforts on large programs
• Ability to work in a consultative manner across multiple business areas
• Strong analytical & problem solving skills
• Ability to think holistically about complex organizational, process, and technology systems
• Highly organized and detail-oriented approach to personal work quality
• Strong written and verbal communication skills with experience interacting with senior executives
• Bachelors degree required, masters preferred

Preferr ed

• Experience with customer journey mapping, identification of moments of truth, and action planning
• Strategic organizational change management experience from intent development through realization with strong focus on identifying and mitigating change risks
• Working experience with one or more financial services functions: Wholesale Banking activities like Global Markets, Transactional Banking, Lending, Transaction Processing, Deposit Operations.

Experience

• More than 5 years of experience in a Process Management/Process Engineering ro le AND 2+ years leading others in strategic planning/process engineering

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

With respect to this position in our New York Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

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